FAQ
Most of our products are shipped from the USA however a limited amount are shipped from International suppliers mainly in China and the UK.
US shipments:
Frequently Asked Questions:
WHEN IS MY ORDER SHIPPING?
- Most products are shipped within one business day of placing the order.
- Custom/personalized product orders leave the warehouse within 2 - 4 business days of payment.
- You will receive an email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
Your order is going to be shipped via one of the main postal carriers, including USPS, UPS or FedEx. Shipping times take between 3 and 6 business days. Keep in mind that personalized products might take up to 2 - 4 business days to be manufactured, so please add that time frame when estimating your delivery date.
WHERE ARE MY ITEMS COMING FROM?
All our products are shipped from US-based suppliers.
CAN I GET A TRACKING NUMBER? If you didn’t receive a tracking number yet, just send us an email. Our customer service team will get back to you with your tracking number.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Products might be sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving your products.
However, we are trying our best to combine shipments whenever possible. If you have any other questions, send us an email and we will do our best to help you out.
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Shipping from international suppliers:
Frequently Asked Questions:
WHEN IS MY ORDER SHIPPING?
- All items are subject to a processing period before they are shipped.
- Most orders leave the warehouse within 3-5 business days of payment.
- You will receive an email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
In order to offer you the best possible pricing, we partner with suppliers around the globe. Due to this, please allow a maximum of 2-3 weeks for your order to be delivered, and always remember you're backed by our 100% Delivery Guarantee.
Household accessories and most jewellery items should be delivered within 11 – 21 days of shipping date.
For other specialty items, please allow up to 28 days delivery time as they may be shipping from other countries.
Please note delivery times increase around holidays.
International orders shipped to Canada and other non-US countries might take longer, depending on the country they are shipping from.
Orders shipped from within the United States take between 5 and 10 days to be delivered.
WHERE ARE MY ITEMS COMING FROM?
Many of our specialty items are shipped from countries such as UK, China, Canada and Hong Kong.
All custom print products are printed and shipped from US-based suppliers.
WHY DIDN’T I RECEIVE A TRACKING NUMBER?
In some cases, in order to continue passing savings on to our customers, some of our products ship without a tracking number. However, your orders have a 100% delivery guarantee.
So if for some reason you don’t receive your order within the time frame specified above, send us an email and we’ll issue either a refund or send a free replacement. If your tracking number shows that the order was delivered, but you claim to not have received it, we will offer a replacement (at our discretion, on a case to case basis)
WHY IS MY TRACKING NUMBER INVALID?
When shipping items from international suppliers, it takes several days for the tracking numbers to show up as valid in the USPS website.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Products might be sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving your products.
However, we are trying our best to combine shipments whenever possible. If you have any other questions, send us an email and we will do our best to help you out.